Resource Scheduler

Burlington, ON, Canada
Full Time
Entry Level


Are you passionate about supporting organizations to achieve results and seeking the opportunity to join a team of Resource Planners?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provides services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is looking for a Resource Planner who will manage scheduling of staff to support operations to run smoothly. A successful candidate will be required to work with integrity, respect, and take responsibility to maintain confidentiality.

What you will do:

  • Staffing of all open hours and processing communication to ensure proper staffing.
  • Designing, maintaining, and implementing schedules for all job sites as required.
  • Maintaining and providing all reports as required and ensuring all electronic reports are transmitted as per requirements.
  • Documenting all work hours, time differences and employee changes in the online systems to ensure accuracy.
  • Assigning new staff and re-assigning staff according to site requirements and established procedures.
  • Ensuring all vacancies due to any kind of absences are filled and communicating the information regularly with Human Resources.
  • Tracking and submitting additional costs of training time and unbillable overtime.
  • Assisting in tracking and analyzing scheduling trends.
  • Maintaining communication with all stakeholders within operation.
  • Reporting non-compliance to company policies, procedures, and or violations within the collective agreement if applicable.
  • Ensuring data relevant to employee lateness, illness, or positive feedback received are communicated to the Manager, Resource Planning.
  • Ensuring that all employee complaints are resolved as quickly as possible or referred to management, HR, or Area Manager.
  • Disseminating duties post orders to staff when assigning duties.
  • Positioning may be required to workdays/evenings/ nights and weekends as required to meet organizational needs.
  • Demonstrating ability to work effectively with employee groups and building partnerships at all levels of the organization.

Who you are:

  • Must be a High School Graduate and possess a Grade 12 High School Diploma (GED) or acceptable equivalent combination of education.
  • Have experience as a scheduler/planner or staffing coordinator in a fast-paced 24/7 operational and/or service delivery environment is an asset.
  • Experience in using a database, preferably within a scheduling environment.
  • Computer literacy is required, including knowledge of Microsoft Word, Excel, Internet Explorer and MS Outlook email with proficient typing skills.
  • Must have strong communication and customer service skills.
  • Demonstrate ability to handle difficult callers, stressful situations, and multiple tasks in a professional, positive and constructive manner.
  • Knowledge, awareness and understanding of the various inter-relationships with other Departments (Accounting/Payroll, HR/Recruiting, Training, etc.) and of the needs and goals of other Departments in relation to Resource Planning services.
  • Full time position - but work schedule can include working weekends
  • 12 hours, continental rotation
  • Enjoys driving the resolution of problems and is motivated by an environment of continually taking on new challenges.

Why you should work with A.S.P:

  • We care about our team and their personal and professional success.
  • We offer competitive salaries.
  • You can have flexible schedules.

A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

We hire for PERSONALITY. We train for the job.


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